Privacy policy

Last updated 23 October 2026

Your privacy matters to me. This policy explains what information Coaching by Iz collects, why, and how it’s kept safe. I handle personal information in line with the Australian Privacy Principles.

What I collect

• Contact details: your name, email address and phone number.
• Health and fitness information: your pre-exercise screening answers, injuries, goals, training history, measurements, progress photos (only if you choose to share them) and check-in responses.
• Booking details: when you book a call and your answers to the booking questions.
• Payment details: payments are processed by Stripe. I never see or store your full card number.

Why I collect it

I use your information to run your free call, write and adjust your program, keep you safe while you train, manage your plan and payments, and contact you about your coaching. I only collect health information with your consent, and only what I need to coach you safely.

Who I share it with

I don’t sell your information. It’s only shared with the services I use to run the business, and only as needed:

• Calendly, for booking calls
• Stripe, for payments
• my coaching app, for your program, check-ins and messages
• email and video-call providers, to talk with you

Some of these providers store information outside Australia, mainly in the United States (for example Calendly, Stripe and Google). I’ll also share information with a health professional if you ask me to, or if the law requires it.

How I keep it safe

Your information is stored in secure, password-protected systems and is only accessed for your coaching. I keep it while you’re a client and for as long as the law requires afterwards, then delete it securely.

Photos and reviews

Your progress photos and words are never shared publicly without your written permission. You can withdraw that permission at any time.

Accessing or correcting your information

You can ask to see, correct or delete the information I hold about you by emailing me. I’ll respond within 30 days.

Complaints

If you’re unhappy with how your information has been handled, email me first and I’ll do my best to fix it. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Email hello@coachingbyiz.com with any privacy questions.