Terms of service

Last updated 23 October 2026

These terms apply when you book a call with, or buy a coaching plan from, Coaching by Iz ("I", "me", "my"). By signing up for a plan, you agree to them.

1. The service

Coaching by Iz provides online personal training and coaching for adults. Depending on your plan, this includes a personalised training program, check-ins, form feedback, messaging support and general healthy-eating guidance. Exactly what’s included in each plan is listed on the plans section of this website.

Coaching is delivered online through a coaching app, video calls and messaging. It is not in-person training.

2. Who can sign up

You must be 18 or older to buy a coaching plan.

3. Your health and safety

• Before you start, you’ll complete a pre-exercise health screening. Please answer it honestly and tell me about any injuries, medical conditions, medications or pregnancy, and about any changes during coaching.
• If the screening suggests it, I’ll ask you to get clearance from your GP or another health professional before we begin.
• Exercise carries some risk of injury. Train within your limits, warm up, use safe technique and stop if you feel pain, dizziness or discomfort.
• Coaching is not medical advice, diagnosis or treatment. Nutrition guidance is general healthy-eating information in line with the Australian Dietary Guidelines. If you need a personalised meal plan or medical nutrition advice, I’ll refer you to an Accredited Practising Dietitian.

4. Payments and cancellations

Plans are billed monthly in advance in AUD through Stripe and renew automatically until you cancel. There’s no lock-in contract. Payments are non-refundable for change of mind. The refund & cancellation policy explains how cancelling works and is part of these terms.

5. What you can expect from me

• I’ll deliver your plan with due care and skill.
• I’ll reply to messages within one business day, or as described in your plan.
• I’ll keep your information private, as set out in the privacy policy.

6. What I ask from you

• Give accurate information and keep me updated about your health.
• Treat me and the coaching relationship with respect.
• Keep your program for your own personal use. Please don’t share, sell or republish it.

7. Results

Everyone’s body and circumstances are different, so I can’t guarantee specific results. Reviews on this website reflect individual experiences.

8. Ending coaching

I may stop coaching a client if continuing wouldn’t be safe or appropriate, for example if health screening shows coaching isn’t suitable. If that happens before a period you’ve paid for has been delivered, I’ll refund the unused portion.

9. Liability

To the extent the law allows, I’m not liable for any indirect loss, or for injury caused by not following the program, the health advice given to you, or safe training practice. Nothing in these terms excludes your rights under the Australian Consumer Law.

10. Changes and governing law

I may update these terms from time to time. If a change affects your plan, I’ll let you know before it applies. These terms are governed by the laws of Victoria, Australia.

Contact

Questions about these terms? Email hello@coachingbyiz.com.